Terms & Condition - Rose Charm Flowers

Welcome to Rose Charms, your premier online flower shop. Before you engage with our platform, please carefully review the following terms and conditions that govern your use of our services.

ROSE CHARMS DMCC maintains the www.rosecharmflowers.ae/ Website ("Site")

• The United Arab Emirates is our country of domicile” and stipulates that the governing law is the local law. All disputes arising in connection in addition to that shall be heard only by a court of competent jurisdiction in the U.A.E.
• Visa or MasterCard debit and credit cards in AED will be accepted for payment
• We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
• Customers using the website who are Minors/under the age of 18 shall not register as a User of the website and shall not transact on or use the website
• Cardholder must retain a copy of transaction records and Merchant policies and rules’’
• The user is responsible for maintaining the confidentiality of his account

This privacy policy outlines how Rose Charms ('Company', 'we', 'us', or 'our') may collect, store, use, and share your information when you utilize our flower delivery services. This includes activities such as:

• Visit our website at https://www.rosecharmflowers.ae/ or any affiliated sister websites.

• We are engaging with us through various channels such as marketing and sales.

Reading this policy will provide insights into your privacy rights and choices. If you disagree with our policies and practices, we kindly ask that you refrain from using our Services. For any further inquiries or concerns, feel free to contact us at admin@rosecharmflowers.ae. 

1. Acceptance of Terms

By accessing or using the Rose Charm Flowers website (www.rosecharmflowers.ae) or any of our services, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our services.

2. User Account and Security

2.1. You may be required to create an account to access certain site features. Ensure that your account information is accurate and up-to-date. You are responsible for maintaining the confidentiality of your account credentials.

2.2. You are solely responsible for all activities that occur under your account. If you suspect unauthorized access, please notify us immediately.

3. Order Placement and Payment

3.1. By placing an order on Rose  Charms, you agree to provide accurate and complete information. Any errors in the information provided are your sole responsibility and negligence on your part.

3.2. By placing an order to purchase items through our website, you make an offer to buy those items. We will acknowledge the receipt of your order by sending you an email summarizing the details of your order (Order Confirmation Email).

3.3. Prices are listed in the applicable currency and are subject to change without notice. Payment must be made in full at the time of order placement.

3.4. We accept various payment methods; however, we reserve the right to refuse or cancel an order for any reason.

4. Product Availability and Substitutions

4.1. All products on our platform are subject to availability. In the event of unavailability, we may substitute a comparable product of equal or greater value & quality, notifying you promptly and refunding if necessary.

4.2. Each flower arrangement is crafted uniquely by hand, ensuring no two are identical. Although slight variations may be necessary, we make every effort to closely match orders to the product photos and descriptions. Rest assured, the concept and value of the item ordered are always guaranteed, promising your order meets the highest standards.

4.3. Products displayed are generally available nationwide, with specific ranges limited to selected delivery areas as indicated on product pages.

4.4. Some products may require 24-hour notice for delivery in certain locations. We strive to deliver the finest quality gifts and flowers through our trusted partner network.

5. Delivery

5.1. By mere use of  ( https://www.rosecharmflowers.ae ), you expressly consent to our use and disclosure of your Delivery Information. This policy is incorporated into and subject to the Terms and Conditions. Questions regarding this Policy should be directed to ( admin@rosecharmflowers.ae )

5.2. Collection of Delivery Information

Users can upload recipient phone numbers from their phone contact list which can be used by Rose Charms, its holding company, service provider, or contractor to contact the recipient for order delivery. We only use the information shared by the user for the execution of his/her order.

When you use our website, we collect and store your information which is provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so we collect delivery information from you that we consider necessary for achieving this purpose.

If you choose to buy on the website (https://www.rosecharmflowers.ae/),we collect information about your buying behavior along with some additional information such as a billing address.

We do use your contact information to send you offers based on your previous orders and your interests.

5.3. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. Incorrect delivery information may result in additional charges. Kindly ensure accuracy when providing delivery details.

5.4. If your Delivery identifiable information changes, or if you no longer desire our service, you may correct, update, or delete by emailing our Customer Support at admin@rosecharmflowers.ae or by contacting us by telephone at +971-52-619-1340.

6. Cancellation Policy

6.1. To cancel or amend your order, please contact our customer care.

6.2. Orders may not be canceled or amended on or after the requested delivery date.

6.3. If the order is ready and its value is huge, then there will be no cancellation.

7. Intellectual Property

7.1. All content on the Rose Charms Site, including text, graphics, logos, and images, is the property of Rose Charms and protected by intellectual property laws. Unauthorized use is strictly prohibited.

9. Governing Law

9.1. These terms and conditions are governed by the laws of [Jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts of [Jurisdiction].[1]

9.2. Rose Charms refrains from engaging in trade or offering services to individuals, companies, or entities owned, controlled, or acting on behalf of (OFAC-targeted countries. This includes individuals, groups, or entities designated under (OFAC) programs, such as terrorists and narcotics traffickers, that are not country-specific.

10. Usage of Information

We may use Information held about you in the following ways:

10.1. To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

10.2. To provide you with location-based services, such as advertising, search results, and other personalized content.

10.3. To improve our services and to deliver a better and more personalized service to you.

10.4. To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform.

10.5. To notify you about changes to our Services

10.6. For any other reason that we deem necessary to enhance your experience of the Platform.

11. Communications from the Site

11.1. We occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we offer the option to unsubscribe so that you do not receive these types of communications.

12. Press Releases and Newsletters

12.1. If you request to receive our press release(s) or newsletter(s), we will use your name and email address to send these documents to you. Out of respect for your privacy, please contact us if you subsequently wish to be removed from this mailing list.

13. Service-related Announcements

13.1. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email advising you of this.

14. Links to Other Sites

14.1. Our Website links to other websites that may collect and deliver identifiable information about you. Rose Charms is not responsible for the privacy practices or the content of those linked websites.

15. Advertisements on Rose Charms

15.1. We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.

16. Security

16.1. The security of your information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers, or any other sensitive information that can be used in identity theft.

17. Changes in this Privacy Statement

17.1. If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

17.2. The Website Policies and Terms and Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to stay updated about the changes on the website. Modifications will be effective on the day they are posted.

17.3. Rose Charms reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically for changes. Continued use of our services constitutes acceptance of any modifications.

18. Collaborating with Strategic Partners

We may establish strategic marketing alliances or partnerships with third parties. In such cases, personal information, such as your name, address, telephone number, and email, may be shared to offer you information about products and services we believe align with your interests. Throughout these collaborations, we uphold ownership rights to the information, ensuring the responsible handling and use of your data under our privacy policies.

If you have any questions or concerns regarding these terms and conditions, please contact us at admin@rosecharmflowers.ae.

Thank you for choosing Rose Charms for your floral and gifting needs!